At Gulistan Kesar House, we strive to process and dispatch orders as quickly as possible. This Cancellation Policy explains when and how customers may cancel an order.
By placing an order on our website, you agree to the terms outlined below.
1. Order Cancellation by Customer
Customers may request to cancel an order before it has been processed and dispatched.
To request a cancellation, please contact us as soon as possible with your:
Order Number
Full Name
Registered Mobile Number
Reason for Cancellation (optional)
Cancellation requests can be made through:
Phone / WhatsApp: +91 9906540664
Email: gulistankesarhouse786@gmail.com
We will make every reasonable effort to cancel your order if it has not yet entered the shipping process.
2. Orders That Cannot Be Cancelled
An order cannot be cancelled if:
It has already been packed and dispatched.
It is in transit with the courier.
It has already been delivered.
It is a special, customised, or bulk order that has already been prepared.
It contains products that are not eligible for cancellation under our policies.
3. Cancellation by Gulistan Kesar House
We reserve the right to cancel an order in situations including, but not limited to:
Product is out of stock.
Pricing or listing errors.
Payment could not be verified.
Suspected fraudulent activity.
Incomplete or incorrect delivery information.
Operational or technical issues.
Circumstances beyond our reasonable control.
If your order is cancelled after payment has been received, an appropriate refund will be initiated.
4. Refund for Cancelled Orders
If an eligible order is successfully cancelled before dispatch:
The full amount paid will be refunded.
Refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on your bank, card issuer, UPI provider, or payment gateway.
5. Cash on Delivery (If Available)
For Cash on Delivery (COD) orders:
Customers may cancel the order before dispatch.
Repeated refusal or cancellation of COD orders may result in restrictions on future COD purchases.
6. Modification of Orders
If your order has not yet been processed, you may request changes such as:
Delivery Address
Contact Number
Product Quantity
Product Variant (where available)
We will accommodate modification requests whenever reasonably possible, but changes cannot be guaranteed once order processing has begun.
7. Delayed Deliveries
Orders cannot be cancelled solely because of courier delays caused by:
Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Government restrictions
Other events beyond our control
Our team will assist in tracking and resolving delivery issues whenever possible.
8. Non-Cancellable Products
For hygiene, safety, and quality reasons, certain products may not be eligible for cancellation once processing has begun. These may include:
Opened or used products
Perishable food items
Custom-packed or made-to-order products
Gift hampers prepared specifically for an order
9. Contact Us
If you wish to cancel an order or have questions regarding this Cancellation Policy, please contact us:
Gulistan Kesar House
Address: NH-44, Lethpora, Pampore – 192122 Jammu & Kashmir, India
Phone / WhatsApp: +91 9906540664
Email: gulistankesarhouse786@gmail.com
10. Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time.
Any changes will be published on this page with the updated effective date. Continued use of our website after such changes constitutes acceptance of the revised policy.
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