At Gulistan Kesar House, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
Orders are processed after successful payment confirmation or order verification.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
During festivals, promotional sales, or periods of high order volume, processing times may be longer.
Orders are processed only after product availability has been confirmed.
2. Shipping Coverage
We currently ship to most locations across India.
If delivery is unavailable for your location, we will inform you as soon as possible and, where applicable, process a refund for any payment received.
3. Delivery Time
Estimated delivery times are:
Metro Cities: 2–5 business days
Other Cities and Towns: 3–7 business days
Remote or Rural Areas: 5–10 business days
These timelines are estimates only and may vary depending on the courier partner, weather conditions, public holidays, local restrictions, or other factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping on selected products, promotional offers, or orders above a specified value.
5. Order Tracking
Once your order has been dispatched:
You will receive a shipping confirmation via Email, SMS, or WhatsApp (where available).
A tracking number and courier details will be provided, allowing you to monitor your shipment until delivery.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information, including:
Full Name
Complete Delivery Address
Landmark (if applicable)
PIN Code
Mobile Number
Gulistan Kesar House is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
7. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to:
Incorrect address
Customer unavailability
Refusal to accept the parcel
the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
8. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with:
Inspect the parcel before accepting delivery.
If possible, refuse delivery if the package appears significantly damaged.
Take clear photographs of the package.
Record an unboxing video after receiving the parcel.
Contact us within 48 hours of delivery with supporting evidence.
We will investigate the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.
9. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our reasonable control, including:
Severe weather conditions
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Civil unrest
Courier operational delays
While we will make reasonable efforts to keep you informed, we cannot guarantee delivery within the estimated timeframe under such circumstances.
10. Missing or Lost Shipments
If your order has not been delivered within the expected timeframe, please contact us.
We will coordinate with the courier partner to investigate the shipment and provide updates. If a shipment is confirmed lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
11. International Shipping
At present, Gulistan Kesar House primarily ships within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout or before dispatch.
12. Incorrect Shipping Information
Orders returned due to an incorrect or incomplete address provided by the customer may require additional shipping charges for re-delivery.
Please review your shipping details carefully before placing your order.
13. Order Status
Customers may check the status of their order by:
Logging into their account on our website (if applicable).
Using the shipment tracking information provided after dispatch.
Contacting our customer support team.
14. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page along with the revised effective date. Continued use of our website after such updates constitutes acceptance of the revised policy.
15. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Gulistan Kesar House
Address: NH-44, Lethpora, Pampore – 192122 Jammu & Kashmir, India
Phone / WhatsApp: +91 9906540664
Email: gulistankesarhouse786@gmail.com
16. Acceptance of This Policy
By placing an order with Gulistan Kesar House, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
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