Terms & Conditions

Effective Date: July 19, 2026

Welcome to Gulistan Kesar House. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

Gulistan Kesar House is an online store offering authentic Kashmiri saffron, dry fruits, spices, honey, herbs, wellness products, attars, and other natural products.

Business Address
NH-44, Lethpora, Pampore – 192122
Jammu & Kashmir, India

Email: gulistankesarhouse786@gmail.com

Phone / WhatsApp: +91 9906540664

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You have the legal capacity to enter into a binding agreement.

3. Products

We make every effort to ensure that product descriptions, images, pricing, and specifications are accurate.

However:

Product images are for illustrative purposes only.
Natural products may vary slightly in colour, size, aroma, texture, or appearance.
Product availability is subject to stock.
We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices:

Include applicable taxes unless otherwise stated.
May change without prior notice.
Are applicable only at the time an order is placed.

We reserve the right to correct pricing errors before processing an order.

5. Orders

After placing an order:

You will receive an order confirmation.
Confirmation does not guarantee acceptance of your order.
We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraud, or other legitimate reasons.

If payment has already been received for a cancelled order, an appropriate refund will be processed.

6. Payments

We accept payments through secure payment gateways available on our website.

We do not store:

Debit Card Details
Credit Card Details
UPI PIN
CVV
Internet Banking Credentials

Payments are processed securely by third-party payment providers.

7. Shipping & Delivery

Orders are generally processed within the timeframe stated on our website.

Delivery times may vary depending on:

Customer location
Courier availability
Weather conditions
Public holidays
Other unforeseen circumstances

Estimated delivery dates are indicative only and are not guaranteed.

Please ensure that the shipping address and contact details provided are accurate.

8. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation may not be possible.

Please refer to our Cancellation Policy for complete details.

9. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy.

Certain products, including perishable food items, opened products, or hygiene-related items, may not be eligible for return unless received damaged, defective, or incorrect.

Approved refunds will be processed using the original payment method where applicable.

10. Product Quality

We strive to supply authentic, high-quality products sourced with care.

As many of our products are natural, slight variations in colour, flavour, aroma, texture, weight, or appearance may occur and do not constitute defects.

11. Health Disclaimer

Our wellness products, herbs, honey, saffron, spices, oils, and other natural products are intended for general use.

Information provided on this website is for informational purposes only and should not be considered medical advice.

Customers should consult a qualified healthcare professional before using any product if they:

Are pregnant or breastfeeding.
Have allergies or medical conditions.
Are taking prescription medication.
Have dietary restrictions.

Individual results may vary.

12. Intellectual Property

All content on this website, including but not limited to:

Logos
Product Images
Photographs
Graphics
Text
Product Descriptions
Icons
Videos
Website Design

is the property of Gulistan Kesar House or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. User Conduct

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with website functionality.
Misuse customer reviews or communication features.

Violation of these terms may result in suspension or termination of access.

14. Reviews & User Content

Customers may submit reviews based on genuine experiences.

By submitting content, you grant Gulistan Kesar House a non-exclusive, royalty-free right to display, reproduce, and use such content on our website and marketing materials.

We reserve the right to remove content that is false, offensive, defamatory, abusive, unlawful, or spam.

15. Limitation of Liability

To the fullest extent permitted by law, Gulistan Kesar House shall not be liable for:

Indirect or consequential damages.
Loss of profits or business.
Delays caused by courier services.
Website interruptions.
Technical errors.
Temporary unavailability of products.
Events beyond our reasonable control.

Our maximum liability shall not exceed the amount paid for the affected order.

16. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

We do not control or endorse these websites and are not responsible for their content, policies, or practices.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Epidemics or pandemics
Government actions
Transportation disruptions
Power failures
Internet outages
Labour disputes

19. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Jammu & Kashmir.

21. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Gulistan Kesar House

Address:
NH-44, Lethpora, Pampore – 192122
Jammu & Kashmir, India