Privacy Policy

Effective Date: July 19, 2026

Welcome to Gulistan Kesar House. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Us

Gulistan Kesar House is an online store offering authentic Kashmiri saffron, dry fruits, spices, honey, herbs, wellness products, attars, and other natural products.

Business Address
NH-44, Lethpora, Pampore – 192122
Jammu & Kashmir, India

Email: gulistankesarhouse786@gmail.com

Phone/WhatsApp: +91 9906540664

2. Information We Collect

When you visit or use our website, we may collect the following information.

Personal Information

When placing an order, creating an account, or contacting us, we may collect:

Full Name
Billing Address
Shipping Address
Mobile Number
Email Address
Order Details
Payment Information (processed securely through payment gateways)
GST details (if applicable)

Automatically Collected Information

Our website may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referral Source
Cookies and Similar Technologies

This information helps improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Process and deliver orders
Confirm purchases
Provide customer support
Respond to enquiries
Send order updates
Improve our products and services
Prevent fraud
Maintain website security
Comply with legal obligations
Process refunds or replacements
Improve website functionality
Analyze customer preferences

If you subscribe to our newsletter, we may occasionally send promotional offers and product updates. You may unsubscribe at any time.

4. Payment Information

We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials.

Payments are securely processed through trusted third-party payment providers. These providers use industry-standard encryption and security measures.

Please review the privacy policies of your chosen payment provider for additional information.

5. Cookies

Our website uses cookies to:

Remember your shopping cart
Save login sessions
Improve browsing experience
Measure website traffic
Understand customer preferences
Enhance website performance

You may disable cookies through your browser settings, although some website features may not function properly.

6. Account Information

If you create an account with us, we securely store:

Name
Email
Phone Number
Addresses
Previous Orders
Wishlist (if available)
Account Preferences

You are responsible for maintaining the confidentiality of your account credentials.

7. Product Reviews

If you submit a review, we may display:

Your Name (or chosen display name)
Review Content
Rating
Date of Review

We reserve the right to remove inappropriate, offensive, spam, or misleading reviews.

8. Marketing Communications

With your permission, we may contact you through:

Email
SMS
WhatsApp
Phone Calls

These communications may include:

New Product Launches
Seasonal Offers
Discount Coupons
Festive Sales
Order Reminders
Restock Notifications

You may opt out of promotional communications at any time.

9. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers when necessary, including:

Courier and Shipping Companies
Payment Service Providers
Website Hosting Providers
Technical Support Providers
Government Authorities (where legally required)

Each service provider is expected to protect your information appropriately.

10. Shipping Partners

To deliver your orders, we may share:

Name
Delivery Address
Mobile Number
Order Reference

This information is used solely for order fulfillment and delivery.

11. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

12. Data Retention

We retain your information for as long as necessary to:

Complete transactions
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies
Maintain business records

When no longer required, information is securely deleted or anonymized where appropriate.

13. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

14. Third-Party Services

Our website may integrate with third-party services, including:

Payment Gateways
Shipping Providers
Analytics Tools
Social Media Platforms
Email Service Providers
Live Chat or Customer Support Services

These services operate under their own privacy policies, and we encourage you to review them.

15. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Request corrections to inaccurate information
Update your account details
Request deletion of your information (subject to legal obligations)
Withdraw consent for marketing communications
Request information about how your data is used

To exercise these rights, please contact us using the details below.

16. Data Accuracy

Please ensure that the information you provide is accurate and up to date. Incorrect information may affect order processing, delivery, or customer support.

17. Website Security

We regularly maintain our website and implement appropriate security measures to help protect against unauthorized access and misuse. However, users should also keep their passwords secure and avoid sharing account credentials.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features.

Any updates will be posted on this page along with the revised effective date. Continued use of the website after changes are published constitutes acceptance of the updated policy.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Gulistan Kesar House

Address:
NH-44, Lethpora, Pampore – 192122
Jammu & Kashmir, India

Phone / WhatsApp: +91 9906540664